Shipping policy

Shipping Fees

• The shipping fee is payable directly to the delivery agent upon arrival.

• This fee applies regardless of whether the item is accepted, as shipping is a service independent of the product itself.

• Shipping covers the convenience of delivery, saving you time, effort, and additional costs.

Delivery Guidelines

• Customers are expected to be available at the agreed delivery time.

• If a delivery attempt fails due to customer unavailability, a re‑delivery may incur an additional fee.

• Delivery times may vary depending on location, traffic, and weather conditions.

• Exchange & Return Policy

  We want you to love your purchase. Due to the nature of our products and to maintain fairness and quality standards, we have strict guidelines regarding returns and exchanges.

  Eligible Returns/Exchanges:
  Only defective or damaged products are eligible for return or exchange. Requests for reasons unrelated to damage or defect, such as change of mind or preference, are not permitted.

  Please note: Requests must be submitted within 7 days of receiving your order. We cannot approve requests made after this period, even if the product is eligible. Thank you for your understanding.

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Quality Assurance

• Every order is carefully inspected before dispatch to ensure accuracy and quality.

• Defects or errors are extremely rare, but we remain committed to resolving them promptly if they occur.

Customer Responsibilities

• Please check your order upon delivery to confirm it matches your request.

• Ensure that payment for shipping and any applicable product charges is ready at the time of delivery.

• Keep your contact information up to date so our team can reach you if needed.